If you have a business website and your business is manned during working hours then installing LiveChat is a great way to encourage more sale conversions.

LiveChat is extremely easy to install and free. For example, the open source Crafty Syntax Livehelp is perfect for any small business and can be installed with just a couple of clicks using Fantastico.

LiveChat is extremely good as potential customers can talk to a real person without having to make a telephone call but also without the hassle of waiting around for a reply to an e-mail.

A recent case study using a popular LiveChat system increased sales for an online real-estate broker (that’s an American estate agent to you and me!) by 10% in the first month. It’s an under-used tool that shouldn’t be underestimated.